> ## Documentation Index
> Fetch the complete documentation index at: https://forexmasters.in/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform Payments

> Understand Forex Masters payments, course access, Alpha Credits, refunds, and why the platform does not hold or withdraw your trading capital.

# Platform Payments & Broker Capital

Forex Masters is an AI-powered trading education and analysis platform. We help you build skill, structure your trading process, and access premium platform features—but we do **not** operate as a broker, trading account, wallet, or investment manager.

This distinction matters:

* Payments to Forex Masters purchase platform access, courses, subscriptions, or applicable AI usage credits.
* Your trading capital remains with your chosen regulated broker or prop-firm provider.
* Forex Masters cannot deposit to, withdraw from, transfer, or custody funds in your trading account.

<Note>
  Never send money to an individual, social-media account, or third party claiming they can “fund” a Forex Masters trading account. Official platform purchases should begin from the Forex Masters checkout or billing experience.
</Note>

## What you can pay for

Depending on your plan and region, Forex Masters may offer purchases for:

<CardGroup cols={2}>
  <Card title="Course & membership access" icon="graduation-cap">
    Premium curriculum, learning paths, member resources, and eligible community or workspace features.
  </Card>

  <Card title="Subscriptions" icon="repeat">
    Recurring access to applicable Forex Masters platform features under your selected plan.
  </Card>

  <Card title="Alpha Credits" icon="sparkles">
    Usage credits that may be required for AI-powered analysis, chat, or platform tools.
  </Card>

  <Card title="Institutional access" icon="building">
    Access provisioned through an eligible college, company, or enterprise arrangement.
  </Card>
</CardGroup>

Your available features are determined by your active entitlement, not by your broker balance or trading-account size.

## Purchase access or credits

Use the billing or upgrade option shown in your Forex Masters dashboard to start a purchase. Available payment methods, currency, taxes, and checkout options are presented before you confirm payment.

<Steps>
  <Step title="Open your billing or upgrade area">
    Sign in to Forex Masters, then open the plan, billing, upgrade, or credit-purchase option available in your dashboard.
  </Step>

  <Step title="Choose the right product">
    Confirm whether you are purchasing a course, subscription, platform plan, or Alpha Credits. Review the included access before continuing.
  </Step>

  <Step title="Review checkout details">
    Check the item, price, billing frequency where applicable, currency, and any displayed taxes or fees.
  </Step>

  <Step title="Complete payment securely">
    Follow the hosted checkout flow. Do not share your card details, banking credentials, one-time passwords, or payment verification codes with anyone.
  </Step>

  <Step title="Confirm your access">
    After successful payment, return to Forex Masters and refresh your dashboard if needed. Your entitlement or credit balance should update once the payment is confirmed.
  </Step>
</Steps>

<Warning>
  A payment authorization, pending bank transaction, and completed purchase are not always the same thing. Do not attempt a duplicate purchase while a transaction is still processing unless your bank or Forex Masters Support confirms that the first attempt failed.
</Warning>

## Payment confirmation and access

A completed payment is recorded against your Forex Masters account and used to grant the relevant entitlement, such as active course access, a subscription status, or a credit balance.

If you complete checkout but cannot see your access:

1. Confirm that you are signed in with the same email address used during checkout.
2. Refresh the dashboard or sign out and sign back in.
3. Check your email for a payment confirmation or receipt.
4. Allow a short period for payment confirmation if your bank shows the transaction as pending.
5. Contact support with the details listed in [Payment issues](#payment-issues).

<Accordion title="Why does my bank show a pending charge?">
  A pending transaction means your bank or payment provider is still processing the authorization. Forex Masters access is generally granted after successful payment confirmation. Your bank is best placed to explain how long a pending authorization may remain visible.
</Accordion>

<Accordion title="I paid, but I am still on the free plan. What should I do?">
  First, make sure you are using the account associated with the purchase. If the payment has succeeded and access has not updated after a reasonable processing period, contact support with your receipt, payment reference, account email, and the product purchased. Do not share full card or bank-account details.
</Accordion>

<Accordion title="Can I transfer course access or credits to another account?">
  Purchases, course access, subscriptions, and credits are associated with the account that completed the transaction unless Forex Masters explicitly states otherwise. Contact support before making a purchase for another person or organization.
</Accordion>

## Alpha Credits

Alpha Credits are platform usage credits. They may be used when you access eligible AI features, depending on your plan and the action you request.

They are not:

* Cash or stored-value wallet funds
* A deposit into a brokerage account
* Tradeable assets or investments
* A representation of profit, account equity, or trading capital
* Transferable trading margin

Your current credit availability is shown in the relevant Forex Masters product experience. Usage may be recorded in your account activity or billing history where available.

<Note>
  AI outputs are educational and analytical tools. They do not execute trades, guarantee performance, or replace your independent judgment, risk controls, or broker’s execution environment.
</Note>

## Withdrawals: what Forex Masters can and cannot do

Forex Masters does not hold customer trading deposits or operate a brokerage account. Therefore, there is no Forex Masters “trading balance” to withdraw.

| If you want to... | Where to do it |
| - | - |
| Deposit funds to trade Forex | Your regulated broker or trading provider |
| Withdraw trading profits or account balance | Your regulated broker or trading provider |
| Check margin, equity, or open positions | Your broker’s platform |
| Buy Forex Masters access or Alpha Credits | Forex Masters billing or checkout |
| Request review of a Forex Masters payment | Forex Masters Support under the applicable refund policy |

<Warning>
  Broker withdrawals are governed by your broker’s identity checks, payment-method rules, account status, jurisdiction, and withdrawal policy. Forex Masters cannot override a broker’s compliance review, payment timeline, or withdrawal decision.
</Warning>

## Refunds and payment reversals

Refund eligibility is governed by the Forex Masters refund policy, the product purchased, applicable law, and the status of access or credit usage. A refund request is not the same as a broker withdrawal request.

Before submitting a request, gather:

* The email address used for the purchase
* Your order, invoice, or payment reference
* The purchase date and product name
* A concise explanation of the issue
* Screenshots of relevant billing or access errors, with sensitive payment information hidden

Do **not** send full card numbers, bank-account numbers, PINs, passwords, one-time passwords, or government identification through email or chat unless an official, secure verification process specifically requires it.

<Accordion title="Can unused Alpha Credits be withdrawn as cash?">
  No. Alpha Credits are platform usage credits, not cash balances, brokerage funds, or investment assets. They cannot be withdrawn to a bank account or broker account.
</Accordion>

<Accordion title="Can Forex Masters refund a loss in my trading account?">
  No. Forex Masters does not execute or custody your trades and cannot reimburse trading losses, broker fees, spread costs, slippage, funding-program fees, or other third-party trading outcomes.
</Accordion>

<Accordion title="What if I do not recognize a Forex Masters charge?">
  First, check whether the charge relates to a subscription renewal, credit purchase, or another account holder with access to your payment method. Then contact Forex Masters Support promptly with the transaction reference. If you believe your payment method has been compromised, contact your bank or card issuer immediately.
</Accordion>

## Payment issues

Contact Forex Masters Support if:

* A successful payment has not unlocked the expected access
* You were charged more than once for the same purchase
* You need help identifying an official Forex Masters charge
* You need to request a refund review
* You have a billing question about your plan, renewal, or credits

To help us investigate efficiently, include your account email, order or payment reference, approximate transaction time, product purchased, and a description of what you expected to happen.

<CardGroup cols={2}>
  <Card title="Account & billing" icon="receipt">
    Use the billing area of your Forex Masters account to review available plan, purchase, and access information.
  </Card>

  <Card title="Risk disclosure" icon="shield-alert">
    Trading foreign exchange involves risk. Only trade with capital you can afford to lose and follow your broker’s terms and applicable regulations.
  </Card>
</CardGroup>

## Protect your account and payments

Follow these safeguards whenever you make a payment or connect a broker-related service:

* Use a unique, strong password for your Forex Masters account.
* Verify the site address before entering payment details.
* Keep bank credentials, card data, recovery codes, and one-time passwords private.
* Treat guaranteed-return claims, managed-account offers, and urgent payment requests as red flags.
* Contact your broker directly through its verified channels for trading-account deposits or withdrawals.
* Report suspected phishing, impersonation, or unauthorized activity promptly.

<Warning>
  Forex Masters will never ask you to send money to “unlock profits,” pay a fee to release broker withdrawals, or share your broker login credentials through unofficial channels. Requests of this kind may be fraudulent.
</Warning>

## Need help?

For platform-purchase, billing, access, or credit questions, contact Forex Masters Support through the official support channel in your account. For questions about your trading-account balance, deposit, withdrawal, execution, or broker verification, contact your broker directly.


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