> ## Documentation Index
> Fetch the complete documentation index at: https://forexmasters.in/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing plans

> Understand Forex Masters plans, account entitlements, payments, invoices, upgrades, and billing support.

# Billing plans

Forex Masters offers structured access to trading education, AI-assisted analysis, workspace tools, and platform features. Your active plan determines the content, capabilities, and account entitlements available to you.

This page explains how to review your plan, manage billing, and get help with a payment or access issue.

<Note>
  Plan names, prices, billing intervals, and included features are shown in the checkout and billing surfaces available to your account. Always review the current checkout summary before completing a purchase.
</Note>

## Your plan and access

Your plan controls access to eligible Forex Masters experiences, which may include:

* Structured course and lesson content
* Premium learning modules
* AI-assisted workspace and mentorship features
* Trading journal, notes, and performance tools
* Community or institutional learning experiences
* Account credits for eligible AI interactions or platform actions

Access is assigned to your Forex Masters account after a successful, verified payment or through an eligible organization, promotion, or trial.

<CardGroup cols={2}>
  <Card title="View your account" icon="user">
    Open your account or settings area to review your current profile, account status, and available management options.
  </Card>

  <Card title="Review access" icon="shield-check">
    Open the relevant course, workspace, or feature. If access is restricted, the platform will indicate whether an upgrade, purchase, or account review is required.
  </Card>
</CardGroup>

## Billing periods and renewals

If your selected offering is subscription-based, the checkout flow identifies the billing interval and renewal terms before payment is submitted. Your billing record is associated with the account used during checkout.

Depending on the product, access may be provided as:

| Access type | How it works |
| - | - |
| One-time purchase | Access is granted for the purchased product under its applicable terms. |
| Recurring subscription | Access remains active while the subscription is active and payments are successfully processed. |
| Trial or early access | Access may be time-limited and subject to eligibility, usage, or invitation conditions. |
| Organization-provided access | A college or enterprise administrator may manage eligibility for members of their organization. |

<Warning>
  Do not assume that deleting the app, signing out, changing devices, or removing a payment method cancels a subscription. Use the billing controls provided for your account or contact support if you cannot access them.
</Warning>

## Make a purchase

When you choose a paid plan or eligible product, Forex Masters guides you through a secure checkout flow.

<Steps>
  <Step title="Choose the plan or product">
    Select the offering that matches your learning and platform needs. Review the included features and access conditions.
  </Step>

  <Step title="Confirm the billing summary">
    Verify the account email, price, currency, billing interval where applicable, and any tax or promotional adjustments shown at checkout.
  </Step>

  <Step title="Complete payment">
    Submit payment through the available checkout provider. Forex Masters uses payment-provider records to verify payment status before granting paid access.
  </Step>

  <Step title="Return to Forex Masters">
    After confirmation, return to the platform and refresh the page if needed. Your eligible access should become available once payment processing is complete.
  </Step>
</Steps>

<Note>
  Use the same Forex Masters account throughout checkout. Paying with a different email address or browser session can delay account matching and may require support assistance.
</Note>

## Payment processing

Forex Masters uses Razorpay-backed payment flows for supported purchases. Payment processing, authorization, and payment-method availability are handled through the secure checkout experience.

For your security:

* Forex Masters does not ask you to send card details, UPI credentials, banking passwords, OTPs, or CVV information through chat or email.
* Complete payments only through the official Forex Masters checkout flow.
* Keep your order or payment reference available if you need support.
* Your bank or payment provider may apply its own authorization, verification, or processing requirements.

<Warning>
  Never share one-time passwords, card PINs, UPI PINs, full card numbers, or account passwords with anyone claiming to be Forex Masters support.
</Warning>

## After payment

Successful payment and product access are related but may not appear at exactly the same moment. Payment processors can require additional verification, and the platform may need to confirm the final payment state before updating entitlements.

If your payment succeeded but access has not appeared:

<Steps>
  <Step title="Wait briefly and refresh">
    Allow a few minutes for payment confirmation, then refresh the dashboard or sign out and sign back in.
  </Step>

  <Step title="Confirm the account used">
    Check that you are signed in with the same email address or authentication method used when you started checkout.
  </Step>

  <Step title="Check your payment status">
    Review the confirmation shown by the payment provider and retain the order, payment, or transaction reference.
  </Step>

  <Step title="Contact billing support">
    If access is still unavailable, send support the details listed in <a href="#contact-billing-support">Contact billing support</a>.
  </Step>
</Steps>

## Upgrades, downgrades, and plan changes

Available plan-change options depend on the product and your current entitlement. Where self-service billing controls are available, use the plan management option shown in your account.

Before changing a plan, review:

* The features included in the new plan
* Whether the change takes effect immediately or at a later billing boundary
* The effect on course, AI, workspace, or organization access
* Any displayed price adjustment, credit, or renewal change
* The cancellation and refund terms applicable to the purchase

<Note>
  Do not rely on a chat response alone for pricing, renewal, or refund eligibility. The checkout, billing screen, and applicable policy are the controlling sources for your transaction.
</Note>

## AI credits and usage

Forex Masters AI features use account credits to manage queries and analysis requests:

* **Monthly Subscription Credits**: Automatically allocated to your account every month based on your active plan (for example, 500 credits per month on Free/Trial plans, and 5,000+ credits per month on Personal & Enterprise plans). Monthly credits refresh at the start of each billing cycle.
* **Top-up Credits**: Extra credits purchased as add-on packages. Top-up credits never expire and are only used after your monthly subscription credits are fully used.

Your account dashboard gives you clear, real-time visibility into your balance:

* **Subscription Balance**: Your remaining monthly allowance.
* **Top-up Balance**: Your remaining purchased add-on credits.
* **Lifetime Usage**: Total credits spent on AI questions and workspace analysis over time.

The platform automatically checks your available balance before processing an AI request. If your credits run low, you can easily upgrade your plan or purchase top-up credits.

<CardGroup cols={2}>
  <Card title="AI access issue" icon="sparkles">
    Confirm that your plan includes the requested experience and that your account has available subscription or top-up credits.
  </Card>

  <Card title="Unexpected usage" icon="receipt">
    Keep the date, approximate time, feature used, and relevant thread or workspace details so support can investigate accurately.
  </Card>
</CardGroup>

## Invoices, receipts, and payment records

Your checkout confirmation and payment-provider reference are the most useful records for a purchase inquiry. Where invoices or receipts are made available in your account or by the payment provider, retain a copy for your records.

For a billing inquiry, provide only the minimum information needed to identify the transaction:

* Forex Masters account email
* Order ID, payment ID, or transaction reference
* Purchase date and approximate time
* Product or plan purchased
* The issue you are experiencing
* A redacted screenshot of the error or confirmation, if relevant

<Warning>
  Do not send full payment-card details, CVV, OTPs, UPI PINs, bank login details, or unredacted financial statements to support.
</Warning>

## Refunds and cancellations

Refund eligibility, cancellation rights, and processing timelines depend on the product, purchase terms, payment method, and applicable policy. Review the Forex Masters refund policy and the terms presented during checkout before submitting a request.

A payment dispute, chargeback, or bank reversal can affect account access while the transaction is reviewed. Contact Forex Masters billing support first whenever possible so the team can review the account and payment record.

<Accordion title="What should I include in a refund request?">
  Include the account email, payment reference, purchase date, product or plan, and a concise explanation of the request. Do not include sensitive payment credentials.
</Accordion>

<Accordion title="Why is my refund request not immediately approved?">
  Billing requests may require payment verification, entitlement review, and assessment against the applicable purchase and refund terms.
</Accordion>

<Accordion title="Can I cancel by removing my payment method?">
  No. Removing a payment method does not itself confirm cancellation. Use the available billing controls or contact support for assistance.
</Accordion>

## Common billing issues

<Accordion title="My payment was declined">
  Confirm that the payment method supports the transaction, that required bank or provider verification was completed, and that the checkout details are correct. If the issue persists, contact your bank or payment provider first, then contact Forex Masters with the non-sensitive payment reference.
</Accordion>

<Accordion title="I was charged but do not have access">
  Wait briefly for payment confirmation, refresh the platform, and verify that you are signed in to the account used during checkout. If access is still missing, contact billing support with your transaction reference.
</Accordion>

<Accordion title="I cannot find the plan I purchased">
  Check the course, workspace, or dashboard area associated with the product. If your account is part of a college or enterprise program, access may be managed by an administrator.
</Accordion>

<Accordion title="I have access through my college or company">
  Contact your designated administrator first for membership, enrollment, or organization-access changes. Contact Forex Masters support if the administrator confirms that your account should have access but the platform remains restricted.
</Accordion>

<Accordion title="I see an unfamiliar charge">
  First check whether another authorized user has access to the payment method and compare the charge with your Forex Masters confirmation records. If the charge remains unrecognized, contact your payment provider promptly and send Forex Masters the transaction reference without sharing sensitive credentials.
</Accordion>

## Contact billing support

Contact Forex Masters support when you need help with a payment, invoice, entitlement, cancellation, refund request, or account-access issue.

To help the team resolve your request efficiently, include:

1. Your Forex Masters account email
2. The plan, course, or product involved
3. Order ID, payment ID, or transaction reference
4. Purchase date and approximate time
5. A concise description of the issue
6. A redacted screenshot, if an error message or confirmation is relevant

<Note>
  For account security, support may need to verify ownership before discussing billing details or making changes to an account.
</Note>

## Related resources

<CardGroup cols={3}>
  <Card title="Account access" icon="key" href="/docs/support/contact-us">
    Get help signing in, verifying your account, or restoring access.
  </Card>

  <Card title="Refund policy" icon="rotate-ccw" href="https://forexmasters.in/refund-policy">
    Review the policy that applies to refund requests and purchase terms.
  </Card>

  <Card title="Terms of service" icon="file-text" href="https://forexmasters.in/terms-of-service">
    Review the terms governing use of the Forex Masters platform.
  </Card>
</CardGroup>


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