Introduction, Scope & Corporate Entity
Forex Masters Edtech Private Limited ("Forex Masters", "Company", "we", "us", or "our"), a private limited company incorporated under the laws of the Republic of India pursuant to the Companies Act, 2013, bearing Corporate Identity Number (CIN) U85500TN2026PTC190374, having its registered corporate headquarters at Olympia Tech Park, 1 - SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, India, operates this institutional Refund Policy and Cancellation Protocol ("Refund Policy").
This Refund Policy governs the cancellation, billing, refund, and payment reversal procedures applicable to all digital courses, educational modules, algorithmic frameworks (including the Price Action Quantitative Language / PAQL), simulation tools, interactive candlestick visualizers, conversational AI mentors, and recurring membership subscriptions provisioned across https://forexmasters.in and its associated subdomains (collectively, the "Platform").
This policy constitutes a legally binding schedule incorporated by reference into our Terms of Service. By enrolling in coursework, creating a student account, or submitting subscription payments via our authorized payment gateways, you confirm that you have read, understood, and unequivocally agreed to be bound by the terms, timelines, and conditions set forth herein.
Digital Content Nature & Immediate Delivery Principle
Forex Masters specializes in proprietary, high-value educational intellectual property and quantitative financial modeling software.
Unlike physical commodities, educational access to our platform involves immediate, automated, and irreversible digital delivery:
Instant Digital Provisioning
Upon successful payment settlement via our RBI-authorized payment aggregator (Razorpay), your account is automatically unlocked. You receive immediate, unrestricted digital access to our proprietary curriculum, streaming video modules, technical strategy documentation, Smart Money Concept (SMC) frameworks, and AI-assisted simulation tools.
Irreversible Consumption Standard
Digital intellectual property cannot be physically "returned" or "undelivered" once accessed. Streaming our high-definition lecture archives, viewing PAQL code specifications, or interacting with our generative AI mentors constitutes instantaneous and total delivery of digital services.
Express Prior Consent & Statutory Waiver
Pursuant to the Indian Contract Act, 1872, the Consumer Protection (E-Commerce) Rules, 2020, and international digital goods principles (including Article 16(m) of the EU Consumer Rights Directive), you expressly consent to the immediate performance of the digital contract upon payment settlement and acknowledge that your statutory right of cancellation or refund ceases once digital performance has commenced.
Subscription Tiers, Billing Cycles & Auto-Renewal
Forex Masters offers its educational services through recurring subscription tiers (monthly, quarterly, or annual) and select one-time curriculum packages:
Recurring Billing Authorization
When you enroll in a recurring subscription plan, you authorize Forex Masters and our payment aggregator to securely store and tokenize your chosen payment method (Credit Card, Debit Card, UPI AutoPay, or Net Banking mandate) and charge recurring subscription fees at the commencement of each subsequent billing cycle until explicitly cancelled.
Billing Period Definitions
Subscription cycles commence on the calendar date of initial transaction settlement and renew on the corresponding calendar date of each subsequent billing interval (for example, a monthly subscription initiated on March 15 renews automatically on April 15).
Advance Renewal Reminders
For annual subscription plans, we transmit electronic advance billing notices to your registered account email at least seven (7) calendar days prior to automated renewal charge processing.
Self-Serve Subscription Cancellation Protocol
You retain absolute control over your membership and may cancel recurring subscription renewals at any time without fee or administrative penalty:
Self-Serve Dashboard Cancellation
You can cancel auto-renewal directly within your student dashboard. Navigate to Account Settings → Billing & Memberships, and select "Cancel Subscription". You will receive an immediate on-screen confirmation and an automated email acknowledging the cancellation of recurring billing.
Timing of Cancellation
To prevent renewal charges, cancellation must be executed at least twenty-four (24) hours prior to the scheduled auto-renewal timestamp. Cancellation requests received after the renewal charge has settled will apply to the subsequent billing cycle.
Continuation of Access Until Period End
Cancelling a recurring subscription halts all future automated billing. It does not result in the immediate forfeiture of your account. You will maintain full, uninterrupted access to your paid subscription tier, curriculum modules, and terminal tools through the final calendar day of your current paid billing period.
No Prorated Mid-Cycle Refunds
Subscription cancellations do not generate prorated, partial, or retrospective refunds for unused days remaining within the active billing cycle.
Refund Eligibility & Qualifying Exceptions
Because of the immediate delivery of digital intellectual property, Forex Masters maintains a baseline policy of non-refundable fees once coursework or software has been accessed. However, in adherence to principles of commercial fairness and statutory consumer protection, refunds are evaluated and granted under the following strictly defined qualifying exceptions:
1. Duplicate or Erroneous Transactions
If an inadvertent technical malfunction, browser refresh, or payment gateway timeout results in multiple charges for the exact same billing transaction, Forex Masters will immediately reverse all duplicate charges upon verification.
2. Unused Account Cooling-Off Period (Zero Usage Standard)
If you enroll in a subscription or curriculum package and determine that the program does not align with your objectives, you may request a 100% refund provided that your request is submitted in writing to billing@forexmasters.in within forty-eight (48) hours of initial transaction settlement, AND server telemetry verifies that you have viewed zero (0) video lessons, accessed zero (0) proprietary PAQL documentation files, initiated zero (0) AI mentor conversations, and engaged in zero (0) interactive simulator sessions. Any platform consumption invalidates this cooling-off exception.
3. Catastrophic Technical Non-Delivery
If a verifiable, critical system outage originating solely within Forex Masters internal server infrastructure permanently prevents your account from accessing the platform for more than seven (7) consecutive business days, and our engineering team is unable to rectify access, you are entitled to a prorated refund for the affected period.
Ineligible Scenarios & Disqualification Criteria
Refunds will not be granted under any of the following circumstances:
Subjective Dislike or Personal Financial Regret
Inability or unwillingness to complete coursework, lack of personal study time, or changes in personal financial circumstances.
Market Performance & Trading Losses
Dissatisfaction based on personal trading results, execution losses, or market outcomes. As detailed in our Risk Disclosure, trading involves extreme capital risk; Forex Masters delivers educational theory and makes zero representations regarding individual profitability.
Proprietary Trading Firm Evaluations
Failure to pass any third-party proprietary trading firm evaluation challenge (such as FTMO or Topstep) or disqualification from funded trading accounts.
Consumed Digital Courseware
Any account that has streamed video content, downloaded syllabus materials, or utilized AI mentorship queries outside the strict 48-hour zero-usage cooling-off parameters.
Violations of Community Standards or Terms of Service
Accounts suspended or terminated for credential sharing, multi-tenant session abuse, piracy, harassment, or unauthorized commercial resale of platform IP under Section 6 of our Terms of Service are categorically disqualified from all refunds.
Expired Requests
Refund requests submitted outside the contractual windows established in this policy.
Virtual Educational Credits, Tokens & Free Trials
Virtual Utility Tokens
Interaction credits provisioned for AI mentors (Xeven AI), strategy backtesting hours, and simulation points are virtual platform utility tools. They are non-transferable, possess zero monetary value, cannot be redeemed for fiat currency, and are non-refundable upon subscription expiration or plan downgrade.
Promotional Free Trials
If you register for a time-limited promotional trial, access terms and expiration dates are specified at enrollment. Unless cancelled at least twenty-four (24) hours prior to the conclusion of the trial period, your account will automatically transition to the designated recurring paid subscription tier, and standard billing will commence.
Refund Request Submission & Adjudication Process
To ensure structured, auditable processing, all refund inquiries must follow our official adjudication protocol:
1. Submission Method
All refund requests must be transmitted via electronic mail from the email address associated with your registered Forex Masters account to billing@forexmasters.in with the subject line: Refund Request - [Your Registered Email] - [Razorpay Payment ID].
2. Required Documentation
Your submission must include your full legal name, registered mobile number, payment settlement date, transaction receipt, Razorpay payment ID, and a clear, factual explanation of the qualifying basis for the request.
3. Server Telemetry Audit
Upon receipt, our compliance team cross-references your request against our cryptographic activity telemetry (including authentication logs, video streaming timestamps via our media player queue, and user metadata).
4. Adjudication Window
A formal written determination will be issued within three to five (3 to 5) business days of receiving your complete submission. If approved, the refund will be scheduled for immediate automated processing through our banking rails.
Payment Reversal Rails & Banking Timelines
Approved refunds are processed strictly in accordance with Reserve Bank of India (RBI) payment aggregator regulations and global banking standards:
Original Payment Source Routing
All refunds are credited exclusively to the original payment instrument (credit card, debit card, bank account, or UPI VPA) utilized during the initial checkout transaction. In compliance with statutory anti-money laundering (AML) mandates, Forex Masters will never issue refunds via physical cash, paper cheque, cryptocurrency, or to third-party bank accounts.
Banking Settlement Durations
Once Forex Masters initiates the refund instruction through Razorpay, settlement speed depends entirely on inter-bank clearinghouse processing:
Delays Beyond Direct Control
Forex Masters issues refund API triggers immediately upon adjudication approval. We are not responsible for routing delays, bank holidays, or processing queues within intermediary banking networks.
Statutory Taxation & GST Credit Note Protocol
Transactions processed by Forex Masters Edtech Private Limited are subject to Indian Goods and Services Tax (GST) pursuant to the Central Goods and Services Tax Act, 2017:
Statutory Credit Note Issuance
Whenever an approved refund is settled, our financial systems automatically generate an official GST Credit Note pursuant to Section 34 of the CGST Act, 2017, referencing the original tax invoice, Corporate Identity Number (CIN), and GSTIN.
Tax Liability Adjustments
The Credit Note formalizes the reversal of the original GST output liability and is transmitted to your registered email for personal or commercial tax accounting records.
Chargeback Dispute Governance & Anti-Fraud Policy
Initiating an unauthorized or bad-faith payment dispute ("chargeback" or "friendly fraud") without first engaging with our customer support team is a serious breach of contract:
Mandatory Direct Communication
You contractually agree to contact billing@forexmasters.in and afford our billing team at least five (5) business days to investigate and resolve any transaction discrepancy before initiating a formal dispute with your card-issuing bank or payment intermediary.
Telemetry Submission to Banking Networks
In the event of an unjustified chargeback, Forex Masters will submit complete transactional evidence to the acquiring bank, card network (Visa, Mastercard, RuPay), and dispute adjudicators—including registered IP addresses, electronic assent logs, terms acceptance timestamps, video streaming access records, and communications history.
Account Termination & Legal Recovery
Accounts associated with fraudulent or bad-faith chargebacks will be immediately locked and permanently banned from the Forex Masters ecosystem. We reserve the right to report fraudulent payment abuse to credit reporting agencies and pursue legal recovery of disputed sums, processing penalties, and legal fees under Indian civil law.
Statutory Consumer Protection Rights (India & Global)
Republic of India
This policy is framed in strict compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy curtails any non-waivable statutory rights granted to consumers under applicable Indian consumer law.
International Consumers
If you access our platform from jurisdictions with mandatory statutory consumer withdrawal rights (such as the European Union or United Kingdom), you acknowledge that by purchasing and immediately accessing our digital educational content, you have provided express consent to begin digital execution and waived statutory cancellation rights once consumption has commenced, in accordance with applicable regional digital goods directives.
Customer Support, Grievance Redressal & Corporate Contacts
For billing inquiries, cancellation guidance, subscription modifications, or formal refund requests, please contact our dedicated accounts team:
Olympia Tech Park, 1 - SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, India