​

Platform Payments & Broker Capital

Forex Masters is an AI-powered trading education and analysis platform. We help you build skill, structure your trading process, and access premium platform features—but we do not operate as a broker, trading account, wallet, or investment manager. This distinction matters:

• Payments to Forex Masters purchase platform access, courses, subscriptions, or applicable AI usage credits.
• Your trading capital remains with your chosen regulated broker or prop-firm provider.
• Forex Masters cannot deposit to, withdraw from, transfer, or custody funds in your trading account.

​

What you can pay for

Depending on your plan and region, Forex Masters may offer purchases for: Your available features are determined by your active entitlement, not by your broker balance or trading-account size.

​

Purchase access or credits

Use the billing or upgrade option shown in your Forex Masters dashboard to start a purchase. Available payment methods, currency, taxes, and checkout options are presented before you confirm payment.

​

Payment confirmation and access

A completed payment is recorded against your Forex Masters account and used to grant the relevant entitlement, such as active course access, a subscription status, or a credit balance. If you complete checkout but cannot see your access:

1. Confirm that you are signed in with the same email address used during checkout.
2. Refresh the dashboard or sign out and sign back in.
3. Check your email for a payment confirmation or receipt.
4. Allow a short period for payment confirmation if your bank shows the transaction as pending.
5. Contact support with the details listed in Payment issues.

Why does my bank show a pending charge?

A pending transaction means your bank or payment provider is still processing the authorization. Forex Masters access is generally granted after successful payment confirmation. Your bank is best placed to explain how long a pending authorization may remain visible.

I paid, but I am still on the free plan. What should I do?

First, make sure you are using the account associated with the purchase. If the payment has succeeded and access has not updated after a reasonable processing period, contact support with your receipt, payment reference, account email, and the product purchased. Do not share full card or bank-account details.

Can I transfer course access or credits to another account?

Purchases, course access, subscriptions, and credits are associated with the account that completed the transaction unless Forex Masters explicitly states otherwise. Contact support before making a purchase for another person or organization.

​

Alpha Credits

Alpha Credits are platform usage credits. They may be used when you access eligible AI features, depending on your plan and the action you request. They are not:

• Cash or stored-value wallet funds
• A deposit into a brokerage account
• Tradeable assets or investments
• A representation of profit, account equity, or trading capital
• Transferable trading margin

Your current credit availability is shown in the relevant Forex Masters product experience. Usage may be recorded in your account activity or billing history where available.

​

Withdrawals: what Forex Masters can and cannot do

Forex Masters does not hold customer trading deposits or operate a brokerage account. Therefore, there is no Forex Masters “trading balance” to withdraw.

​

Refunds and payment reversals

Refund eligibility is governed by the Forex Masters refund policy, the product purchased, applicable law, and the status of access or credit usage. A refund request is not the same as a broker withdrawal request. Before submitting a request, gather:

• The email address used for the purchase
• Your order, invoice, or payment reference
• The purchase date and product name
• A concise explanation of the issue
• Screenshots of relevant billing or access errors, with sensitive payment information hidden

Do not send full card numbers, bank-account numbers, PINs, passwords, one-time passwords, or government identification through email or chat unless an official, secure verification process specifically requires it.

Can unused Alpha Credits be withdrawn as cash?

No. Alpha Credits are platform usage credits, not cash balances, brokerage funds, or investment assets. They cannot be withdrawn to a bank account or broker account.

Can Forex Masters refund a loss in my trading account?

No. Forex Masters does not execute or custody your trades and cannot reimburse trading losses, broker fees, spread costs, slippage, funding-program fees, or other third-party trading outcomes.

What if I do not recognize a Forex Masters charge?

First, check whether the charge relates to a subscription renewal, credit purchase, or another account holder with access to your payment method. Then contact Forex Masters Support promptly with the transaction reference. If you believe your payment method has been compromised, contact your bank or card issuer immediately.

​

Payment issues

Contact Forex Masters Support if:

• A successful payment has not unlocked the expected access
• You were charged more than once for the same purchase
• You need help identifying an official Forex Masters charge
• You need to request a refund review
• You have a billing question about your plan, renewal, or credits

To help us investigate efficiently, include your account email, order or payment reference, approximate transaction time, product purchased, and a description of what you expected to happen.

​

Protect your account and payments

Follow these safeguards whenever you make a payment or connect a broker-related service:

• Use a unique, strong password for your Forex Masters account.
• Verify the site address before entering payment details.
• Keep bank credentials, card data, recovery codes, and one-time passwords private.
• Treat guaranteed-return claims, managed-account offers, and urgent payment requests as red flags.
• Contact your broker directly through its verified channels for trading-account deposits or withdrawals.
• Report suspected phishing, impersonation, or unauthorized activity promptly.

​

Need help?

For platform-purchase, billing, access, or credit questions, contact Forex Masters Support through the official support channel in your account. For questions about your trading-account balance, deposit, withdrawal, execution, or broker verification, contact your broker directly.