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Billing plans

Forex Masters offers structured access to trading education, AI-assisted analysis, workspace tools, and platform features. Your active plan determines the content, capabilities, and account entitlements available to you. This page explains how to review your plan, manage billing, and get help with a payment or access issue.

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Your plan and access

Your plan controls access to eligible Forex Masters experiences, which may include:

• Structured course and lesson content
• Premium learning modules
• AI-assisted workspace and mentorship features
• Trading journal, notes, and performance tools
• Community or institutional learning experiences
• Account credits for eligible AI interactions or platform actions

Access is assigned to your Forex Masters account after a successful, verified payment or through an eligible organization, promotion, or trial.

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Billing periods and renewals

If your selected offering is subscription-based, the checkout flow identifies the billing interval and renewal terms before payment is submitted. Your billing record is associated with the account used during checkout. Depending on the product, access may be provided as:

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Make a purchase

When you choose a paid plan or eligible product, Forex Masters guides you through a secure checkout flow.

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Payment processing

Forex Masters uses Razorpay-backed payment flows for supported purchases. Payment processing, authorization, and payment-method availability are handled through the secure checkout experience. For your security:

• Forex Masters does not ask you to send card details, UPI credentials, banking passwords, OTPs, or CVV information through chat or email.
• Complete payments only through the official Forex Masters checkout flow.
• Keep your order or payment reference available if you need support.
• Your bank or payment provider may apply its own authorization, verification, or processing requirements.

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After payment

Successful payment and product access are related but may not appear at exactly the same moment. Payment processors can require additional verification, and the platform may need to confirm the final payment state before updating entitlements. If your payment succeeded but access has not appeared:

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Upgrades, downgrades, and plan changes

Available plan-change options depend on the product and your current entitlement. Where self-service billing controls are available, use the plan management option shown in your account. Before changing a plan, review:

• The features included in the new plan
• Whether the change takes effect immediately or at a later billing boundary
• The effect on course, AI, workspace, or organization access
• Any displayed price adjustment, credit, or renewal change
• The cancellation and refund terms applicable to the purchase

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AI credits and usage

Forex Masters AI features use account credits to manage queries and analysis requests:

• Monthly Subscription Credits: Automatically allocated to your account every month based on your active plan (for example, 500 credits per month on Free/Trial plans, and 5,000+ credits per month on Personal & Enterprise plans). Monthly credits refresh at the start of each billing cycle.
• Top-up Credits: Extra credits purchased as add-on packages. Top-up credits never expire and are only used after your monthly subscription credits are fully used.

Your account dashboard gives you clear, real-time visibility into your balance:

• Subscription Balance: Your remaining monthly allowance.
• Top-up Balance: Your remaining purchased add-on credits.
• Lifetime Usage: Total credits spent on AI questions and workspace analysis over time.

The platform automatically checks your available balance before processing an AI request. If your credits run low, you can easily upgrade your plan or purchase top-up credits.

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Invoices, receipts, and payment records

Your checkout confirmation and payment-provider reference are the most useful records for a purchase inquiry. Where invoices or receipts are made available in your account or by the payment provider, retain a copy for your records. For a billing inquiry, provide only the minimum information needed to identify the transaction:

• Forex Masters account email
• Order ID, payment ID, or transaction reference
• Purchase date and approximate time
• Product or plan purchased
• The issue you are experiencing
• A redacted screenshot of the error or confirmation, if relevant

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Refunds and cancellations

Refund eligibility, cancellation rights, and processing timelines depend on the product, purchase terms, payment method, and applicable policy. Review the Forex Masters refund policy and the terms presented during checkout before submitting a request. A payment dispute, chargeback, or bank reversal can affect account access while the transaction is reviewed. Contact Forex Masters billing support first whenever possible so the team can review the account and payment record.

What should I include in a refund request?

Include the account email, payment reference, purchase date, product or plan, and a concise explanation of the request. Do not include sensitive payment credentials.

Why is my refund request not immediately approved?

Billing requests may require payment verification, entitlement review, and assessment against the applicable purchase and refund terms.

Can I cancel by removing my payment method?

No. Removing a payment method does not itself confirm cancellation. Use the available billing controls or contact support for assistance.

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Common billing issues

My payment was declined

Confirm that the payment method supports the transaction, that required bank or provider verification was completed, and that the checkout details are correct. If the issue persists, contact your bank or payment provider first, then contact Forex Masters with the non-sensitive payment reference.

I was charged but do not have access

Wait briefly for payment confirmation, refresh the platform, and verify that you are signed in to the account used during checkout. If access is still missing, contact billing support with your transaction reference.

I cannot find the plan I purchased

Check the course, workspace, or dashboard area associated with the product. If your account is part of a college or enterprise program, access may be managed by an administrator.

I have access through my college or company

Contact your designated administrator first for membership, enrollment, or organization-access changes. Contact Forex Masters support if the administrator confirms that your account should have access but the platform remains restricted.

I see an unfamiliar charge

First check whether another authorized user has access to the payment method and compare the charge with your Forex Masters confirmation records. If the charge remains unrecognized, contact your payment provider promptly and send Forex Masters the transaction reference without sharing sensitive credentials.

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Contact billing support

Contact Forex Masters support when you need help with a payment, invoice, entitlement, cancellation, refund request, or account-access issue. To help the team resolve your request efficiently, include:

1. Your Forex Masters account email
2. The plan, course, or product involved
3. Order ID, payment ID, or transaction reference
4. Purchase date and approximate time
5. A concise description of the issue
6. A redacted screenshot, if an error message or confirmation is relevant

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