Contact Forex Masters Support
Whether you need help accessing your account, understanding a platform feature, managing a purchase, or reporting a technical issue, the Forex Masters support team is here to help. For the fastest resolution, choose the support path that best matches your request and include the details needed to investigate safely.Forex Masters is an education and intelligence platform. Support can help with platform access, product functionality, and account matters, but cannot provide personalized investment advice, execute trades, access your broker account, or guarantee trading outcomes.
Choose the right support path
Account and access
Use this for login problems, onboarding issues, profile updates, session concerns, or access to your dashboard and learning materials.
Billing and purchases
Use this for payment status, subscription access, purchase confirmations, invoices, refunds, or entitlement questions.
Technical support
Use this for errors in the dashboard, workspace, lessons, AI tools, charts, sync, or other product functionality.
Safety and security
Use this to report suspected unauthorized account activity, phishing attempts, exposed credentials, or a potential security issue.
Contact support
The preferred way to contact us is through the support experience available in your authenticated Forex Masters workspace. This helps the team associate your request with the correct account while limiting the sensitive information you need to send manually.1
Sign in to Forex Masters
Sign in with the account connected to your purchase, subscription, or learning workspace.
2
Open the support or help option
From your dashboard, open the available support channel and select the category that best describes your request.
3
Describe the issue clearly
Explain what happened, what you expected to happen, and the steps that led to the issue.
4
Include safe supporting details
Add screenshots, timestamps, error messages, and relevant order or lesson details. Do not include passwords, verification codes, secret keys, or full payment-card information.
What to include in a support request
A complete request reduces follow-up time and helps us reproduce technical problems accurately.For login or account-access issues
For login or account-access issues
Include the email address associated with your account, the device and browser you are using, the time the issue occurred, and any visible error message. Do not send your password or authentication code.
For billing, purchase, or access questions
For billing, purchase, or access questions
Include the email address used at checkout, the approximate purchase date, the product or plan involved, and the payment or order reference if available. Redact unnecessary financial information before attaching screenshots.
For a platform or technical issue
For a platform or technical issue
Include the affected page or feature, a concise sequence of steps to reproduce the issue, expected versus actual behavior, your device/browser, and a screenshot or screen recording when appropriate.
For lesson or progress issues
For lesson or progress issues
Include the course, module, and lesson involved; whether the issue affects video access, completion status, quizzes, or certificates; and the approximate time the issue occurred.
For AI assistant feedback
For AI assistant feedback
Tell us what you asked, what result you received, why it was unhelpful or unsafe, and whether the issue involved inaccurate platform behavior, missing context, or inappropriate output. Do not include sensitive personal, financial, or broker data unless it is essential to the report.
Report a security concern
Treat suspected account compromise or a security vulnerability as urgent. Use the security reporting path available through Forex Masters support and clearly label the report as a security concern. Examples include:- You believe someone accessed your account without permission.
- You received a suspicious message impersonating Forex Masters.
- You identified a possible vulnerability in the website or application.
- You accidentally exposed an API key, password, session token, or other credential connected to Forex Masters.
1
Secure your account first
Change your password, end unfamiliar sessions where available, and secure the email account associated with Forex Masters.
2
Preserve useful evidence
Record relevant timestamps, URLs, screenshots, email headers, or error messages. Avoid sharing secrets in the report.
3
Submit a clearly labeled report
Select the security category in the support channel and provide a concise description of the potential impact and reproduction steps.
Protect your information
Forex Masters handles account, learning, workspace, and AI interaction data through authenticated platform controls. Help us protect your account by following these principles:- Keep your login credentials private and use a unique password.
- Do not share screenshots containing passwords, session tokens, broker credentials, payment details, or private personal information.
- Review links carefully before signing in. Use the official Forex Masters application rather than signing in through an unexpected message.
- Use the authenticated support experience whenever possible instead of sending sensitive account context through public channels.
- If you use broker-linked or trading-data features, never include broker passwords, API secrets, or authorization tokens in a support message.
Support may ask for limited information to verify account ownership or investigate a request. Only provide information through an official Forex Masters support flow, and only when it is necessary for the case.
Before you contact us
Many common issues can be resolved with a few quick checks.Cannot sign in
Confirm you are using the correct account email, check your inbox and spam folder for authentication messages, and try a current browser version.
Missing product access
Sign in with the email used for purchase, refresh your session, and confirm that the correct course or workspace is selected.
Dashboard or workspace issue
Refresh the page, try a private browsing window, temporarily disable conflicting browser extensions, and capture the exact error if it persists.
AI or market-data question
Remember that AI-generated and market-intelligence content is educational and informational. Verify important information independently before making decisions.
Support boundaries
Forex Masters support can assist with the platform and its services, including:- Account access, onboarding, profiles, and product entitlements.
- Payments, purchases, subscription status, and applicable refund-policy questions.
- Learning content access, lesson progress, and workspace functionality.
- Technical issues involving the dashboard, AI experience, charts, notifications, or supported integrations.
- Reports concerning safety, privacy, abuse, or security.
- Place, modify, close, or manage trades on your behalf.
- Provide individualized financial, legal, tax, or investment advice.
- Recover or handle third-party broker credentials.
- Guarantee returns, trading performance, account approval, or market outcomes.
- Override platform safeguards or account-security controls without appropriate verification.
Share product feedback
Feature ideas, usability feedback, and reports of confusing educational content are welcome. When sharing feedback, explain the trader goal you were trying to accomplish and what would make the experience more useful. Examples of helpful feedback:- “I expected the lesson workspace to show my progress after completing the video.”
- “The chart tool did not preserve my selected symbol after I refreshed the page.”
- “The assistant’s response did not distinguish educational information from a trading recommendation.”
- “I would like a clearer way to compare my journal entries week over week.”
Feedback may be reviewed to improve the Forex Masters product experience. Avoid including confidential strategies, credentials, personally identifiable information, or sensitive broker/account data unless it is necessary to resolve a specific support issue.